Terms of Service

Last updated: May 21, 2026

These Terms of Service ("Terms") are a legal agreement between you and Lytics Partners LLC, a New Jersey limited liability company doing business as Lumear AI ("Lumear," "we," "us," or "our"). These Terms govern your access to and use of lumear.ai, our websites, apps, AI tools, APIs, software, and related services (collectively, the "Services").

By creating an account, clicking to accept, purchasing a subscription, or using the Services, you agree to these Terms. If you use the Services for a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. The Services are not directed to anyone under 18. You may not use the Services if you are barred from doing so under applicable law.

2. Accounts

You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Tell us promptly at letschat@lumear.ai if you believe your account has been compromised.

3. The Services

Lumear is a software-as-a-service platform that helps brands understand how generative AI assistants and AI-powered search experiences describe them. The Services run prompts you define against one or more AI providers, capture and analyze responses, and surface visibility, citation, and content-gap insights in a web dashboard. Features available to you depend on your subscription plan.

Some features may be labeled beta, preview, experimental, or early access. These features may be less reliable, may change without notice, and are provided for evaluation unless we state otherwise.

4. Authorized Brand and Domain Monitoring

The Services may allow you to monitor, analyze, summarize, extract, or scrape content from websites, domains, brand properties, marketing channels, or other online sources that you submit or connect to the Services ("Monitored Properties").

You represent and warrant that you own, control, administer, or have explicit permission from the applicable brand, domain owner, website owner, or rights holder to monitor, access, scrape, analyze, and process each Monitored Property and the content available from it. You also represent that your use of the Services for Monitored Properties complies with all applicable laws, contracts, platform terms, intellectual property rights, privacy rights, and data protection obligations.

You may not use the Services to monitor people, collect sensitive personal information, scrape third-party properties, bypass access controls, evade technical restrictions, or access content unless you have the necessary authority. Lumear may request proof of authorization and may suspend or reject monitoring activity if we believe authorization is missing, disputed, or legally risky.

5. User Content

"User Content" means prompts, text, images, files, data, uploads, feedback, Monitored Properties, website content, brand materials, and other content you submit, connect, authorize, or make available to the Services. "Output" means content generated or returned by the Services based on User Content or your use of the Services.

As between you and Lumear, you retain ownership of your User Content. Subject to these Terms, Lumear assigns to you any right, title, and interest it may have in Outputs, to the extent permitted by law. You are responsible for evaluating Outputs before using them.

You grant Lumear a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and use User Content and Outputs as needed to provide, secure, support, and improve the Services, comply with law, and enforce these Terms.

Lumear does not use User Content, prompts, brand data, domain data, or AI responses to train Lumear models or third-party models unless you expressly opt in or separately agree in writing.

6. AI Output Limitations: AI Can Make Mistakes

AI-generated Outputs may contain mistakes. Outputs may be inaccurate, incomplete, outdated, offensive, unsafe, non-unique, or unsuitable for your intended use, including when they summarize brand information, website content, market context, compliance topics, or monitoring results. Similar or identical Outputs may be generated for other users. Outputs do not constitute legal, medical, financial, tax, employment, or other professional advice unless Lumear expressly provides a separate written agreement for that use.

You are solely responsible for reviewing, verifying, editing, and deciding whether to use Outputs. Do not rely on Outputs for high-risk decisions, regulated decisions, or decisions that could affect legal rights, safety, health, finances, housing, education, employment, credit, insurance, or access to essential services without appropriate human review and professional advice.

7. Acceptable Use

You must comply with our Acceptable Use Policy. You may not use the Services to:

• Violate law or third-party rights.
• Infringe intellectual property, privacy, publicity, or contractual rights.
• Create, upload, or distribute unlawful, abusive, exploitative, deceptive, or harmful content.
• Generate malware, facilitate cyber abuse, or compromise systems.
• Impersonate others or mislead people about the origin of content.
• Create regulated professional advice without required qualifications and disclosures.
• Process sensitive or regulated data unless expressly permitted by your agreement with Lumear.
• Reverse engineer, scrape, overload, disrupt, or attempt unauthorized access to the Services or any third-party system.
• Monitor, scrape, or process any brand, domain, website, account, or online property unless you have explicit authority to do so.
• Use the Services to develop competing models or services where prohibited by your plan or agreement.

We may investigate and take action against suspected violations, including removing content, limiting use, suspending accounts, or terminating access.

8. Customer Responsibilities

You are responsible for:

• Your User Content and use of Outputs.
• Obtaining and maintaining all necessary rights, permissions, notices, authorizations, and consents for User Content, Monitored Properties, and website content you submit or authorize us to process.
• Keeping records that show you own, control, administer, or have permission to monitor each brand, domain, website, account, or online property submitted to the Services.
• Complying with laws that apply to your use of the Services.
• Maintaining your own backups where needed.
• Ensuring your use of the Services is appropriate for your industry and risk level.

If you use the Services for business, you are responsible for determining whether you need a data processing agreement, industry-specific terms, security review, or other compliance documentation.

9. Subscriptions, Fees, and Payment

Paid Services are billed as described at checkout, in your account, or in an order form. You authorize Lumear and its payment processor to charge all fees, taxes, and other amounts due. Fees are non-refundable except as required by law or expressly stated in writing.

Subscriptions automatically renew unless canceled before the renewal date. You can cancel through your account settings or by contacting letschat@lumear.ai. Cancellation stops future renewal.

Refunds, when available, are calculated on a pro-rated basis using unused time in the applicable billing period and/or unused consumption, credits, runs, or feature allotments for that billing period. Amounts attributable to consumed usage, completed runs, taxes, third-party pass-through charges, or violations of these Terms are not refundable unless required by law or expressly agreed in writing.

We may change prices or plan features with notice where required.

10. Free Trials and Promotions

Free trials and promotional offers may be subject to additional terms. We may modify or end trials or promotions at any time. If a trial converts to a paid subscription, you authorize us to charge the applicable fees unless you cancel before conversion.

11. Third-Party Services

The Services may integrate with or rely on third-party services, models, infrastructure, links, or content. Lumear is not responsible for third-party services, and your use of them may be governed by separate terms and privacy policies.

12. Intellectual Property

Lumear and its licensors own the Services, including software, design, documentation, trademarks, logos, systems, and underlying technology. Except for rights expressly granted in these Terms, we reserve all rights.

You may provide feedback or suggestions. We may use feedback without restriction or compensation to you.

13. Confidentiality

If we exchange non-public information that a reasonable person would understand to be confidential, the receiving party will use it only for the relationship under these Terms and protect it using reasonable care. Confidentiality obligations do not apply to information that is public, already known without duty of confidentiality, independently developed, or lawfully received from another source.

14. Privacy

Our Privacy Policy explains how we collect, use, and disclose personal information. By using the Services, you acknowledge the Privacy Policy.

15. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms, create risk for Lumear or others, fail to pay fees, or if required by law. After termination, provisions that by their nature should survive will survive, including payment obligations, ownership, disclaimers, limitations of liability, indemnity, and dispute terms.

16. Disclaimers

The Services and Outputs are provided "as is" and "as available." To the maximum extent permitted by law, Lumear disclaims all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and security.

Lumear does not warrant that the Services or Outputs will be uninterrupted, error-free, secure, accurate, compliant with your specific legal obligations, or suitable for your intended use.

17. Limitation of Liability

To the maximum extent permitted by law, Lumear and its affiliates, officers, employees, agents, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business interruption.

To the maximum extent permitted by law, Lumear's total liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of (a) amounts you paid to Lumear for the Services giving rise to the claim in the 12 months before the event giving rise to liability, or (b) $100.

Some jurisdictions do not allow certain limitations, so some limitations may not apply.

18. Indemnity

If you use the Services for business, you will defend, indemnify, and hold harmless Lumear and its affiliates, officers, employees, agents, suppliers, and licensors from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or relating to your User Content, Monitored Properties, website content you authorize us to process, your use of Outputs, your violation of these Terms, your violation of law, or your infringement of third-party rights.

19. Disputes, Governing Law, and Arbitration

These Terms are governed by the laws of the State of New Jersey, excluding conflict-of-law rules.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, billing, User Content, Outputs, or your relationship with Lumear will be resolved exclusively by final and binding arbitration, rather than in court, except where applicable law does not permit arbitration. You and Lumear waive the right to a jury trial and the right to participate in a class action, class arbitration, private attorney general action, or other representative proceeding to the maximum extent permitted by law.

The arbitration will be conducted by a single neutral arbitrator. To the maximum extent permitted by law, Lumear may select the arbitration administrator and the arbitrator, provided that the arbitrator must satisfy applicable neutrality, independence, disclosure, and conflict-of-interest requirements. If that selection method is not enforceable or cannot be followed, the arbitrator will be appointed under the rules of the selected arbitration administrator or by a court with authority to appoint an arbitrator.

The arbitration will be conducted in New Jersey, by video conference, by telephone, or on written submissions, as determined by the arbitrator. The arbitrator may award any relief available in court on an individual basis. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

20. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice where required. Updated Terms are effective when posted unless stated otherwise. Your continued use of the Services after changes become effective means you accept the updated Terms.

21. Contact

Lytics Partners LLC d/b/a Lumear AI

Mailing / registered agent notice address:

971 US HIGHWAY 202N

STE N

BRANCHBURG, NJ 08876

USA

Email: letschat@lumear.ai