Refund and Cancellation Policy

Last updated: October 11, 2026

This Refund and Cancellation Policy applies to AI Visibility Reports, add-ons, packages, re-runs, consulting services, and other purchases from Lytics Partners LLC, a New Jersey limited liability company doing business as Lumear AI ("Lumear," "we," "us," or "our"), unless a separate written agreement, proposal, or order form says otherwise.

1. Reports Are One-Time Purchases

AI Visibility Reports, add-ons such as Competitor Analysis and the Expert Readout, packages that combine them, and re-runs are sold as one-time purchases. They are not subscriptions and do not renew. You are charged once, at checkout, for the items shown in your order.

2. Cancelling an Order

You may cancel an order for a full refund at any time before we begin producing your report. To cancel, email letschat@lumear.ai from the address used for the order. We will confirm whether work has started.

If we are unable to produce your report, for example because we cannot confirm your authority over the brand or website, or the information provided is not sufficient and you do not respond to our requests, we will cancel the order and refund it in full.

3. Refunds After Work Has Started

Each report is prepared specifically for your brand. Once we have begun producing it, and after it has been delivered, the order is non-refundable except as described in Section 4 or where required by law.

4. If Something Is Wrong With Your Report

If your delivered report contains a material error, or is missing a section described for the product you bought, tell us at letschat@lumear.ai within 14 days of delivery. We will correct and re-deliver the report at no charge. If we cannot correct it within a reasonable time, we will refund the affected item.

AI engines give different answers at different times. A difference between the results in your report and what you see when you ask an AI engine yourself is not, on its own, an error in the report.

5. Expert Readout Calls

An Expert Readout that has not yet taken place can be cancelled for a refund of the readout fee, or rescheduled, by emailing letschat@lumear.ai at least 24 hours before the call. If the readout was bought as part of a package, the refund is the package price less the standard price of the items already delivered. A readout that has taken place, or that is missed without notice, is non-refundable.

6. Consulting Services

Consulting services are provided under a written proposal or statement of work. Fees, cancellation, and refund terms for consulting are set out in that document. If it does not address them, fees for work already performed are non-refundable.

7. How Refunds Are Paid

Approved refunds are returned to the original payment method. Your bank or card issuer determines how long a refund takes to appear.

8. Taxes

Fees do not include taxes unless stated otherwise. You are responsible for applicable taxes, and refunds may exclude taxes except where required by law.

9. Contact

Email: letschat@lumear.ai